Meet the team
We are the definitive family firm, organically growing over the last decade. We ran out of family members reasonably early(!) though we’ve typically recruited through family and friends ever since. This close knit approach in no way diminishes the calibre of our team: capable and dynamic individuals working together with passion.
The Management Team
Daniel Holmes - Managing Director
Daniel started the business alongside his Father, Dennis over a decade ago. Dan primarily oversees the running of the business and the ordering process — ensuring hot tubs are shipped from the USA ontime, and the warehouse remains full of stock. Dan's a family man with a passion for perfection — and a drive to operate the best hot tub business in the market!
Dennis Holmes - Finance Director
Dennis co-owns The Hot Tub Superstore alongside his Son, Daniel. Dennis has been involved in the pool business from his early days in Florida in the 1980's. Den's a numbers man who uses his extensive experience to keep the business running efficiently.
Ross Phillipson - Sales Director
Ross joined Dennis & Daniel, his Father & brother-in-law, early in the Superstore's evolution. Ross oversees sales and commercial operations and running the business. He also likes to do the odd product video! A family man, ex-Royal Marine and dog lover :)
Damien Holmes - Technical Director
'Damo' is self-confessed gadget man who combines his love of all things practical with a natural flair for problem solving in his role as technical director. If Damo doesn't know it (and it relates to hot tubs).....it isn't worth knowing. Damo's also a family man.....in fact his wife Rachel works in the sales team.
Website and Online
Mathew England - Web Design & Online Marketing
It's often said there is a fine line between genius and madness.....and Matt is a case in point! Matt runs the website and IT department — and uses his considerable talents to keep us sharp at the front line of the business.
Sales and Marketing
Laurence Scott - Sales Executive
Laurence forms a crucial part of the Superstore’s sales team — he’s always on hand to offer advice and answer any questions you may have. Laurence is a people person and self-confessed ‘king of Trivia — with a wealth of completely useless information! :)
Darren Holden - Sales Executive
The sales team benefits from Darren’s extensive experience with hot tubs. He knows our products inside-out and loves to help customers find the best spa for them. Darren is also very technically-minded and relishes a problem to solve — so difficult installs are a pleasure! Darren is a proud family man and rugby player.
Rachel Holmes - Sales Executive
Rachel has gathered considerable knowledge of hot tubs over the years……not least because she’s married to our technical director, Damien, who talks about nothing else! Rach is a people person who loves to help. Just like Jaymie, Rach shows her professionalism, balancing a busy office and motherhood……and she looks after Damien!
Jaymie Brook - Sales Executive
Jaymie brings her super-friendly attitude to work every day and loves to help those looking for a new spa. She uses her natural multi-tasking skills to balance a busy sales office and being a mum to two little ones at home.
Brodie Blackburn - Showroom Manager / Sales
Brodie always welcomes visitors to the Superstore with a big, infectious smile in his role as showroom manager and sales advisor. Born and raised in Florida, Brodie is an ‘all-American boy’ with lots of knowledge and super-friendly personality. He spends his spare time looking after his young family.
Carlie McGinley - Chemical Shop Manager
Carlie is Daniel’s daughter and runs the online shop. She ensures everyone receives their chemicals and filter orders on time.
Greg Wilkinson - Technical Support
Greg is the hinge pin of the technical team and always on hand should you have an issue with your spa. He’s an affable chap who always wants to go the extra mile for our customers! Greg is also our in-house expert print technician.
Matt Whittaker - Technical Support
Matt spent several years in the installation department and brings his in-depth experience to the technical office. He uses his natural rapport with customers to resolve issues, as and when they arise.
Logistics and Delivery
Jerry Kenway - Logistics & Operations
Jerry oversees deliveries, logistics and parts meaning he’s a very busy man! The definitive master of all trades, Jerry is a good man to know and keeps the ‘back of house’ running like clockwork. In rare moments away from work, Jerry loves a spot of fishing.
Simon Beattie - Installations Manager
Simon works alongside Jerry in the (very) busy logistics department. Simon manages the installation teams and ensures that all spas get to customers on time and without hiccup. Simon’s a family man whose partner, Jaymie, works in sales — so he’s always on hand to offer some technical advice!
Jason Munday - Installations & Logistics
Jay works alongside Jerry & Simon in logistics. An electrician by trade, Jay brings expert knowledge to the role and with many year’s installation experience, he’s a true all-rounder. Some say he looks a little like Ross, so be careful not to confuse the two……
Darren Bootham - Logistics
Darren runs the warranty department and takes a key role in service support. Darren started with the Superstore in the installation department, experience he uses in his current, day to day role. Nothing is too much trouble for Darren, he just loves to help!
Alan Threlfall - Logistics
Al serves a vital role in the Superstore's logistical operations; he's always busy dividing his time between the many important roles in our busy warehouse. In glimpses of spare time, Al likes to keep his strength up down the gym!
The Installation Team
Our install team is a varied bunch of great lads all fully trained in hot tub installation with a combined experience of thousands of installations all across the UK.