About The Hot Tub Superstore
A family business built on passion and trust.
Who we are:
The Hot Tub Superstore is the UK's largest and most successful hot tub company. We are a family business established in 2004, with thousands of hot tubs delivered and installed throughout the UK. As an independent company, we import direct from multiple quality American manufacturers and sell direct to customers nationwide; we cut out the middleman and save you thousands.
Where we came from:
In 2004, Father & Son, Dennis & Daniel Holmes, imported 5 hot tubs following an unsuccessful attempt to buy a spa for their own homes. They were simply too expensive in the UK and twice the price of their US counterparts. The initial order of 5 hot tubs included 3 additional spas to sell on eBay — the profit earned would pay for their spas. Immediately, a new and potential market appeared, and within the year 86 hot tubs were imported and sold on eBay. Operational headquarters at this time was a 1000sqft unit in Blackpool, but the future was bright. Within 18 months, Ross Phillipson, Dennis’ Son-in-law, joined the Holmes’ bringing sales support and collectively the trio began to accelerate the business. Seeing the scope of the business, they purchased a brand new 6000sqft premises — now expanded to over 30,000sqft — and continued to build a dedicated hot tub facility incorporating retail sales, storage, parts and logistics. Damien Holmes, Daniel’s cousin, joined the team bringing extensive technical expertise, and this became the early framework of the current management team.
What We Do:
It’s simple. We import from world class American hot tub manufacturers and sell direct to the customer. Large volume and a chain free approach fuel unrivalled value; you cannot buy a better spa for less. Anywhere. Our other primary focus is customer service. We are passionate about treating our customers as we would like to be treated. This starts with excellent communication, fairness and transparency.